Refund policy

1. The Customer has the right to withdraw from the contract within 14 days from the day of receiving the product without giving any reason (Consumer Rights Act (PL) of May 30, 2014 (Journal of Laws of 2020, item 287, as amended)). To meet the withdrawal deadline, it is sufficient for the Customer to send a statement regarding the exercise of the right of withdrawal from the contract before the withdrawal period expires. From this moment, the Customer has another 14 days to return the Goods to the Seller.

2. When returning the goods, the Buyer should send the Seller a clear statement of withdrawal from the contract and send the goods in the original packaging along with the sales document. The statement should include the addressee, information regarding the withdrawal from the contract, order number, and order/receipt date, customer's name and surname, customer's address, customer's signature, and date.

3. Returns are accepted at the following parcel lockers (please contact us if you like to use the other methods):

• InPost: Paczkomat WAW93M, ul. Rzeczypospolitej 29E, Warsaw
• Orlen: Automat Paczkowy 873543, ul. Kubickiego 19, Warsaw
• Email: support@prekrasy.com
• Tel.: 48 733 182 060

4. The Customer should send the goods they want to return or exchange together with undamaged tags.

5. In the event of withdrawal from the contract, as indicated in point 1, both the Seller and the Customer are obliged to return everything they received from the other party under the contract, subject to point 7 of this Terms of service.

6. The Customer bears the direct costs of returning the product.

7. In the event of withdrawal from this contract, if the Customer chose a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the consumer, which means that if a different delivery method, other than Polish Post parcel, was chosen, the Seller will not refund the cost of the delivery paid for delivering the order to the Customer. The Seller refunds the payments due to the Customer immediately and in any case no later than 14 days from the day on which the Seller was informed of the Customer's decision to withdraw from this contract. The refund will be made using the same payment methods as those used by the Customer in the initial transaction, unless the Customer expressly agrees to another solution; in any case, the Customer will not incur any fees in connection with this refund.

8. With the Seller's consent, the Customer may exchange the product for another one within 14 days from the day of receiving the product. In such a case, the Buyer should contact the Seller via email: support@prekrasy.com. In this situation, the provisions of this Terms of service apply accordingly, especially those contained in point 2.

9. The right of withdrawal from a distance contract does not apply to entities other than Consumers, within the meaning adopted for the purposes of Terms of service (see: definition of "Consumer").